Return Policy

Return Policy for Shop My Need:

At Shop My Need, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our return policy outlined below:

1. Eligibility for Returns:
   - We accept returns within 14 days from the date of purchase.
   - To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

2. Non-Returnable Items:
   - Certain items are not eligible for return, including but not limited to:
     - Perishable goods.
     - Personalized or customized items.

3. Return Process:
   - To initiate a return, please contact our customer service team at [support@shopmyneed.com].
   - Please provide your order number and the reason for the return.
   - Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

4. Return Shipping:
   - Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
   - We recommend using a trackable shipping service for returns and retaining the proof postage until your return is processed.

    - To return your product, you can request to return the product within 14 days of receipt of your order, and we will email you the return label which you can use to ship the product. Once your return is received and inspected, the refund will be processed to your original method of payment.

5. Refund Process:
   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

6. Exchanges:
   - If you wish to exchange an item for a different size, color, or variation, please contact our customer service team to arrange the exchange.
   - Exchanges are subject to availability, If the desired item is not available, a refund or account credit may be offered instead.

7. Damaged or Defective Items:
   - In the unlikely event that you receive a damaged or defective item, please contact us immediately.
   - We may request photographic evidence of the damage or defect to facilitate the return process.

8. Store Credit:
   - In certain cases, account credit may be offered instead of a refund.

9. Policy Updates:
   - We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Shop My Need, you agree to abide by the terms of our return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us "support@shopmyneed.com", Your satisfaction is our top priority.

Thank you for shopping with us!