Help & FAQ
Certainly Here are 50 FAQ (Frequently Asked Questions) along with their corresponding answers for shopmyneed.com:
1. **Q: How do I place an order?**
A: Simply browse our products, select the items you want, add them to your cart, and proceed to checkout.
2. **Q: What payment methods do you accept?**
A: We accept major credit cards, PayPal, and other secure online payment methods.
3. **Q: Can I change or cancel my order after it has been placed?**
A: Yes, Contact support with the details of the said order, your cancellation/refund will be processed.
4. **Q: Do you offer international shipping?**
A: No, we do not currently offer international shipping. we only offer shipping any where in UK.
5. **Q: How long will it take for my order to arrive?**
A: With in a maximum time from 24 to 72 hours after order is processed.
6. **Q: What is your return policy?**
A: We offer a hassle-free return policy within 14 days of purchase. Please see our returns page for more details.
7. **Q: Do you offer gift wrapping services?**
A: No, we dont offer gift wrapping services.
8. **Q: Are your products eco-friendly/sustainably sourced?**
A: We strive to offer environmentally friendly products and work with suppliers who share our commitment to sustainability.
9. **Q: Can I track my order?**
A: Yes, you can track your order using the tracking number provided in your shipping confirmation email.
10. **Q: Do you offer express shipping?**
A: No we dont offer express shipping, All shippiing are free and will take between 24 to 72 hours to arrive at your door step.
11. **Q: What if the item I received is damaged or defective?**
A: Please contact our customer support team within 14 days of receiving your order, and we will assist you with a replacement or refund. Read More
12. **Q: Do you have a loyalty program?**
A: No, we dont have a loyalty program.
13. **Q: Can I change the shipping address after placing my order?**
A: We can only change the shipping address if your order has not yet been shipped. Please contact our customer support team as soon as possible if you need to make changes.
14. **Q: Do you offer wholesale pricing for bulk orders?**
A: Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information.
15. **Q: Are your products cruelty-free?**
A: We strive to offer cruelty-free products and work with suppliers who do not test on animals.
16. **Q: How do I know if an item is in stock?**
A: If an item is out of stock, it will be indicated on the product page. Otherwise, you can assume the item is in stock and available for purchase.
17. **Q: Can I return an item if I simply change my mind?**
A: Yes, we accept returns for unused and unopened items within 14 days of purchase. Please refer to our Return Policy for more information.
18. **Q: Do you offer price matching?**
A: Yes, we offer price matching on identical items sold by our competitors. Please contact our customer support team for more information.
19. **Q: How can I contact customer support?**
A: You can contact our customer support team via email, or call.
20. **Q: Do you offer installation services for large items?**
A: No, we dont offer installation services for large items.
21. **Q: Can I use multiple promo codes on one order?**
A: No, only one promo code can be used per order.
22. **Q: Do you offer a price adjustment if an item goes on sale after I purchase it?**
A: Unfortunately, we do not offer price adjustments for items that go on sale after the purchase has been made.
23. **Q: Do you have a size guide for clothing items?**
A: No, we dont have a size guide on clothing item.
24. **Q: Can I ship items to multiple addresses in one order?**
A: No, each order can only be shipped to one address. If you need to ship items to multiple addresses, you will need to place separate orders.
25. **Q: Do you offer gift cards?**
A: No, we dont offer gift cards.
26. **Q: Are your products covered by a warranty?**
A: Yes, our products are covered by a 1(one) year warranty against defects in materials and workmanship dependiing on the product.
27. **Q: How do I unsubscribe from your mailing list?**
A: You can unsubscribe from our mailing list by clicking the "unsubscribe" link at the bottom of any promotional email.
28. **Q: Can I change the size or color of an item after placing my order?**
A: We can only make changes to your order if it has not yet been shipped. Please contact our customer support team as soon as possible if you need to make changes.
29. **Q: Do you offer free shipping?**
A: Yes, we offer free shipping on all orders in UK.
30. **Q: How do I check the status of my order?**
A: You can check the status of your order by logging into your account and viewing your order history or tracking it.
31. **Q: Do you offer assembly instructions for your products?**
A: NO, we do not offer assembly instructions on product.
32. **Q: Can I return an item purchased with a gift card?**
A: No, we dont offer gift cards.
33. **Q: Do you offer financing options for large purchases?**
A: No, we do not offer financing options.
34. **Q: How do I leave a product review?**
A: You can leave a product review by navigating to the product page and clicking on the "write a review" button.
35. **Q: Can I change my shipping method after placing my order?**
A: We can only change the shipping method if your order has not yet been shipped. Please contact our customer support team as soon as possible if you need to make changes.
36. **Q: Do you offer discounts for military personnel or veterans?**
A: No, we dont offer discounts for military personnel and veterans.
37. **Q: Can I return an item without the original packaging?**
A: We prefer items to be returned in their original packaging.
38.**Q: Can I place an order over the phone?**
A: Yes, you can place an order over the phone by contacting our customer support team.
39. **Q: Do you offer price adjustments for temporary promotions?**
A: Unfortunately, we do not offer price adjustments for temporary promotions or sales.
40. **Q: Can I use store credit to purchase items online?**
A: Yes, you can use account credit to purchase items online during checkout.
41. **Q: Do you offer installation services for electronics?**
A: No, we dont offer installation services for electronics.
42. **Q: Can I change my billing address after placing my order?**
A: We can only change the billing address if your order has not yet been processed. Please contact our customer support team as soon as possible if you need to make changes.
43. **Q: Can I place a bulk order for corporate gifts?**
A: Yes, you can place a bulk order for corporate gifts. Please contact our sales team for assistance.
44. **Q: Do you offer price adjustments for clearance items?**
A: No, clearance items are sold as-is and are not eligible for price adjustments or fund refunds.
45. **Q: Do you offer in-store pickup for online orders?**
A: No, we don't offer in-store pickup for online orders.
46. **Q: Can I apply a promo code after placing my order?**
A: Unfortunately, promo codes cannot be applied retroactively after an order has been placed.
47. **Q: How do I know if my order has been successfully placed?**
A: You will receive an order confirmation email shortly after placing your order. If you did not receive an email, please check your spam folder or contact our customer support team.
48. **Q: Can I add items to my order after it has been placed?**
A: Unfortunately, we cannot add items to an existing order. You will need to place a new order for any additional items.
49. **Q: Can I return an item without a receipt?**
A: Yes, you can return an item without a receipt, but you may only receive account credit for the current selling price of the item.
50. **Q: Do you offer price adjustments for loyalty program members?**
A: No, we do not currently offer price adjustments for loyalty program members.